SHIPPING GUIDE
Orders are generally shipped from our distribution center, which is located in France, the next working day after full payment is received.
Undeliverable packages in the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.
Inaccurate address If there are any address discrepancies with your order the product is returned us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.
Unsuccessful Delivery Attempt If no one is present when the order arrives and it is being delivered by us, a notification will be left in the mailbox for you to pick up your parcel in your local Post Office. If your item is delivered by anothercompanies, the arrangement will be made in advance to ensure your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.
Rejected by Receiver If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent. The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service team. Pick up or arranging your own courier is not available at our warehouse to ensure our distribution center can dispatch all goods efficiently at all times.
NOTE:
Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 working day after receipt of cleared payment).
We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.
UNDELIVERABLE POSTCODES
Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to.
If the item can not be delivered to the address but you still place the order with us, we will contact you through email with the extra shipping fee after the order is paid. You will need to pay the extra fee to get the order delivered. Those orders with no shipment service will be canceled and refunded automatically with email notification.
Please kindly contact your account executive for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully if the extra postage can not be obtained by the postage query bar.